Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Excludes individuals whose duties are primarily installation, sales, or repair.
Complaint Clerk
14
Customer Complaint Clerk
12
Passenger Relations Representative
10
Warranty Clerk
1
2012: 62,430 2014: 63,850
New: 710
Replacement: 1,710
(Total: 2,420)
Minimum education:
High school diploma or equivalent
Work experience:
None
On-the-job training:
Short-term on-the-job training
Education level achieved by workers
Sources: New York State Department of Labor, U.S. Department of Labor.